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What do I do if I receive an Automated Export System (AES) fatal error?
Fatal error messages are sent to filers when Electronic Export Information (EEI) is not accepted in the AES. These errors must be corrected and the EEI resubmitted prior to export for shipments filed predeparture and as soon as possible for shipments filed postdeparture but no later than ten calendar days after departure. If you have problems correcting an AES error, contact the AES Branch, Foreign Trade Division, Census Bureau on (800) 549-0595, option 1. See FTR section 30.9.
Foreign Trade Division, U.S. Census Bureau
http://www.census.gov/foreign-trade/aes/index.html
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